The company that manages this site is S.C. Cotnari Wine House S.A., hereinafter referred to as S.C. Cotnari Wine House SA, registered with the Trade Registry under no. J22 / 1765/2011 and having the Unique Registration Code: RO 29167873.
Use of this site implies acceptance of the terms and conditions set forth herein. We recommend reading these carefully. We assume the right to amend these provisions without further notice.
The entire content of the site – images, texts, graphics, symbols, web graphics elements, scripts, programs and other data – is the property of S.C. Cotnari Wine House S.A. and its suppliers and is protected by the Copyright Act and Intellectual and Industrial Property Laws. Use without written permission of S.C. Cotnari Wine House S.A. of any of the elements listed above is punishable under the laws in force.
For any issues or complaints about intellectual property rights you can contact us at our e-mail address: email@example.com
2. Access to information on the site
SC Cotnari Wine House S.A. guarantees to all users limited, personal interest, access to the site and does not grant them the right to download or partially or completely modify the site, reproduce the site in whole or in part, copy, sell / resell or exploit the Site in any other manner, for commercial purposes or against the SC Cotnari Wine House S.A. interests without its prior written consent.
The content of the site was carefully designed for correct data entry and accuracy of information. However, errors are not impossible. Therefore, the Supplier does not assume responsibility for printing or display errors in terms of prices, features, images, etc. In the event that the product price or some of its features have been wrongly entered into our databases or displayed incorrectly and the delivery has not yet been made, the Supplier shall allocate the right to cancel the delivery of the product and to notify the customer in the most shortly about the error. Also, product images are featured on the site as an example, and the delivered products may differ from images in any way due to changes in features, design, without any prior notice by manufacturers.
3. Limitation of liability for products and services
The products and services are offered in the form they come from the manufacturer and also within the stock limit available. SC Cotnari Wine House S.A. does not expressly or implicitly warrant, including but not limited to the operation of this site, the information, content, materials or products on the Site and their fit for a particular purpose. The users expressly agree that the use of this site and the purchase of the products or services is at your own risk. SC Cotnari Wine House S.A. cannot guarantee availability in stock of all products presented.
The images published on the site are exemplary and the delivered products may sometimes differ from the images presented in any way (color, accessories, appearance, etc.). SC Cotnari Wine House S.A. and its suppliers reserve the right to modify product specifications without prior notice. The content of the site (texts, product descriptions, technical features, images, symbols) is made in close collaboration with the representatives of the respective brands in Romania. For this reason, S.C. Cotnari Wine House S.A. does not assume responsibility for the descriptions of the products presented on the site, which are identical to those provided to us by the representatives of each trademark.
SC Cotnari Wine House S.A. is not responsible for any defects in the products purchased from its stores. All responsibility for these defects and the moral damage to the customer rests with the manufacturer. The maximum amount of damages that can be paid by S.C. Cotnari Wine House S.A. any customer in the case of non-delivery or inappropriate delivery is the amount of the amount received by S.C. Cotnari Wine House S.A. from this client.
Regardless of the way the order is sent (on the site, by e-mail, by phone, by another method) the acceptance of this order, so the conclusion of the will agreement and the purchase sale contract is done when the customer signs the accompanying tax invoice the product. The tax invoice is the place of a sale-purchase contract. Order Launch, automatic email sent after receiving the order and telephone conversations, by e-mail and by any other method, with S.C. The Cotnari Wine House does not constitute firm acceptance of the order and therefore does not sign the conclusion of the distance contract.
4. Limitation of liability for prices
The prices listed include VAT (24%), but do not include delivery costs, unless expressly stated on the site. The purchase price printed on the invoice will be the same as that set by the sales consultant at the time of confirmation of the order as a firm order or, in the case of orders with direct credit card payment, this price will be the one published on the site at the time of purchase. The minimum price limit for an order is 50 RON.
5. Limitation of delivery liability
Deliveries of products have an area of national expansion and will thus be done anywhere in Romania. SC Cotnari Wine House S.A. reserves the right to confirm orders before honoring them by contacting customers. Delivery of the products will be free of charge in Iasi and Bucharest. In the case of orders delivered in the province, in addition to the perceived charge S.C. Cotnari Wine House S.A. for products or services, a customer will be required to pay a delivery charge paid directly to the courier company that carries out the transport of the products, a tariff that will be made known to the customer when the order is confirmed.
SC Cotnari Wine House S.A. reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond the control of S.C. Cotnari Wine House S.A. including: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, uprisings, civil disturbances or other impediments of force majeure, according to the uses of Romanian law. If the customer is not found at the specified address, within the agreed timeframe, our courier will return once again after re-contacting the customer, when the order is canceled and the product returned to the premises, the customer following to bear the cost of a new delivery, regardless of the value of the products ordered.
6. Limitation of liability for payment
Payment of products ordered under this Customer Agreement may be made in advance or upon delivery of the products. SC Cotnari Wine House S.A. reserves the right in certain cases to request payment of the products in advance. Payment in advance can be made through a payment order; proof of payment must be sent to S.C. Cotnari Wine House S.A. at e-mail firstname.lastname@example.org. Delivery will only be made after the money is entered into the S.C. Cotnari Wine House S.A. Payment in advance is also considered to be paid using the online credit card. In this case S.C. Cotnari Wine House S.A. will require the electronic payment processor to confirm the security and the validity of the transaction and also perform additional checks where appropriate prior to the delivery of the products. Products ordered must be paid in full, otherwise delivery will not be made.
7. Limitation of liability for product warranty. RETURN POLICY
Given the perishable nature of the products we sell, the vendors do not give us any guarantee. Except for products in the accessory section purchased through this site, which benefits from the guarantee provided by the supplier to each trademark, in compliance with the legal provisions in force. We want and want to be fully satisfied with the purchases made on our site, however, if you are not satisfied with the purchased products, you can return them under the legal framework in force.
The Romanian legislation on electronic commerce and the regime of distance contracts (Ordinance No. 130 / 31.08.2000, supplemented by Law No. 51 of 21 January 2003 for the approval of Government Ordinance 130/2000) provides: “The consumer has the right to notify in writing to the trader, to renounce the purchase, without penalty and without invoking a reason, within 10 working days of receiving the product.”
Thus, you can return any product ordered from our virtual store within 10 days without penalties and without asking you any questions about why you made this decision. The termination of the contract is done only in writing. Only products that have not been removed from our premises can be returned under these laws. The only condition is that the product is in the same condition as it was delivered to you (have original packaging and documents that accompanied it). Within 30 days of the date of return, we will return the order value to your account or by postal order. Return credits will be borne by the buyer. There will be no refund of transport and freight insurance costs.
You cannot return a product that has defects caused by you. We make sure that the products on our site reach you in the best possible conditions.
At the same time, the following are stipulated: “The consumer may not unilaterally terminate the contracts for the supply of products executed according to the consumer’s specifications or distinctly personalized products as well as those which, by their nature, cannot be returned or that can be degraded or damaged rapidly “, In other words, products that have been personalized at the express request of the customer cannot be returned. Product returns will be made at the expense of the customer, using the same shipment service as the shipment. Products returned will be insured during transportation at the expense of the customer.
If you have been sent a product other than the one you ordered, you can return it. We will bear all shipping costs and will send you the requested product as soon as we receive the parcel. If the product is no longer in stock, you will be returned to it in full or you will be able to select other products on our site within the limit of the amount paid to us.
If you have wrongly ordered the model, you can return the product for replacement, provided that both the product and the packaging are undamaged and undamaged in any way. The shipping charges will be incurred by you in this case.
To be able to return the product you must write to email@example.com. Send the parcel with the product and invoice from the package to an address to be communicated by our operators. The transport charges in this case will be borne by you.
8. Limit responsibility for user comments
Users who visit our site can make comments on the site and the products offered, which can be published on the site after prior approval. SC Cotnari Wine House S.A. reserves the right not to post comments on the site with illegal, obscene, threatening, defamatory content that in any way disturbs the privacy of others, infringes intellectual property rights, contains viruses, texts targeting various promotional campaigns, chain letters, mass mails or any other form of spam.
SC Cotnari Wine House S.A. will not be held responsible or liable for payment of any kind of damages for any form of damage caused by such comments or communications. In the case of sending materials / documents, other than those related to the purchase / sale of some products, the user is deemed to confer on S.C. Cotnari Wine House S.A. and its affiliates / associates, the non-exclusive, unlimited, free, irrevocable and retransferable right to use, reproduce, modify, adapt, publish, translate and distribute it anywhere in the world by any means.
The user guarantees that he has all rights to the content he transmits to be published on the site in any way, so that by using this content he will not cause harm to any person. SC Cotnari Wine House S.A. assumes no responsibility for the possible damages caused by the use of the content of these comments by the users of the site, being offered under the same liability limitation as the rest of the content on the site.
9. Limit responsibility for links to other sites, server, browser
Our site is hosted by third-party servers. Society S.C. Cotnari Wine House S.A. will not be held responsible for any errors occurring on the Site for any reason whatsoever, including site changes, settings, or updates. SC Cotnari Wine House S.A. will not be liable for any errors occurring due to the use of certain browsers for visiting the site.
SC Cotnari Wine House S.A. is not responsible for the content, quality or nature of the sites that can be accessed through links on our site. For those sites, the owners of the sites in question bear the full responsibility.
10. Use of the site by people under 18
The law in force prohibits minors from acquiring alcoholic beverages, so when using this site, any user declare on his own responsibility the following: “I declare under my sole responsibility that I am at least 18 years of age and that by placing the order do not violate the legal provisions force”.
11. Disputes and final provisions
Any other issue caused by the products and services presented on our site or the information presented on this site and not already dealt with by any article in this document will be settled amicably within 30 working days of the date of the referral in writing, of the problems by the user. You can contact us for any problem related to our site at firstname.lastname@example.org, email@example.com or by phone +40741188163. Contact person: Cătălin Grecu.
If the conflict has not been solved amicably, the Romanian courts have jurisdiction, the parties choosing the jurisdiction of the courts in Iasi. The Customer fully assumes these risks once they agree to this Customer Agreement.